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At Pauls & Zapatitos we aim to make sure that you are happy with every purchase that you make. If, for any reason you wish to return an item then we are happy to offer a refund or exchange, provided that the goods are returned to us within 14 days from date of arrival. 

Refunds will be issued when the item has been received by us.

To return a product please follow the steps outlined below, we aim to keep the process as simple as possible:

  • Download and print the returns form  and fill out the relevant details. 
  • Please package your items carefully, ensuring each item is returned in the condition you received it and with all labels attached. Enclose your original delivery note with your package. (This helps us process your request faster.)
  • You will be responsible for the returned items until they reach us. For your own peace of mind, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
  • When exchanging, the buyer is responsible for all postage costs. Also, if the value of your exchange exceeds the amount paid in your original order we will require additional payment, therefore we will send you an invoice to pay the outstanding balance.

Please send all returns to the address below:- 

Online Returns
Pauls & Zapatitos
119 Main St Uddingston
G71 7EW