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At Pauls & Zapatitos we aim to make sure that you are happy with every purchase that you make. If, for any reason you wish to return an item then we are happy to offer a refund or exchange, provided that the goods are returned to us within 14 days from date of arrival. 

Refunds will be issued when the item has been received by us.

To return a product please follow the steps outlined below, we aim to keep the process as simple as possible:

  • Fill in the Returns Form enclosed with your order.
  • Enclose the returns form and the original delivery note with your package. (This helps us process your request faster.)
  • Please package your items carefully, ensuring each item is returned in the  condition you received it and with all labels attached.
  • You will be responsible for the returned items until they reach us. For your own peace of mind, we suggest you use a secure delivery method, which requires a signature upon delivery, and waterproof packaging.
  • When exchanging, if the value of your exchange exceeds the amount paid in your original order we will require additional payment, therefore...
  1. If you hold a Paypal account, we will send you a money request, so please supply the email address linked to your Paypal account where prompted on the returns form. 
  2. To pay by card, we will call you on receipt of your returned goods.


Please send all returns to:-

Online Returns
Pauls & Zapatitos

117 Main Street


G71 7EW